Return and Refund Policy for Self Drive Online
At Self Drive Online, we are committed to providing you with high-quality products and exceptional service. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. General Policy
We accept returns for misprinted, damaged, or defective items. To ensure a smooth return process, please follow the guidelines outlined in this policy.
2. Eligibility for Returns
- Misprinted/Damaged/Defective Items: Claims must be submitted within 10 days of delivery.
- Lost Packages: Claims for packages lost in transit must be submitted within 7 days after the expected delivery date.
3. Required Documentation
To process your return, please provide the following:
- Unboxing Evidence: Include unboxing videos that clearly show the product and any defects.
- Photographic Evidence: Submit pictures of the defective item and the original packaging.
4. Careful Unboxing
- Unboxing Guidelines: Unbox your package carefully. If the package is damaged due to improper handling (e.g., using scissors or sharp objects), a refund or replacement will not be possible unless you provide:
- An unboxing video demonstrating the damage.
- Images of the courier cover used for shipping.
5. Damage Noticed Upon Delivery
- If you notice any damage to the package upon receiving it, please mention the damage in the remarks when signing for the package. This documentation is vital for filing claims with the courier service.
6. Refund Process
- Once your return request is approved, we will initiate the refund process. Refunds will be processed to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to reflect in your account.
7. Exchanges
- If you wish to exchange an item, please follow the return process outlined above. Once we receive the returned item, we will send you the replacement product.
8. Contact Us
For any questions or to initiate a return, please contact our customer service team at [insert contact information]. We are here to help you with any concerns you may have.
Thank you for choosing Self Drive Online!
